Warranty, Returns and Exchanges

Warranty

WARRANTY

We provide a 2-year warranty for all our jewelry. Please contact our support to find out how you can use this service.

RESTRICTIONS

Warranty does not cover chains and its elements, screw locks as well as mechanical damages of gemstones.

JEWERLY CARE

Avgvst pieces are designed to share your life experiences with you: all the joyful, exciting, moving, and difficult moments to remember. That is why life leaves traces on your Jewelry as well. This is completely normal.
Scratches and metal discoloration can appear as a result of your lifestyle and the shape of a piece: for example, flat parts are more likely to be scratched.
Avoid contact with hard materials to preserve the finish (steel, stone, hard plastics, sand).
Remove your Jewelry before exercising, swimming, going to the sauna, lifting weights, or cleaning your home. We recommend storing your pieces in our signature fabric bag, or in a box in a dark and dry place.

How to clean your Jewelry at home

Step 1. Mix together some liquid soap, 34 drops of 3% ammonia solution (available in pharmacies), add some warm water.
Step 2. Let the piece soak in this solution for 5 minutes.
Step 3. Using a brush or a soft toothbrush, clean the piece, paying attention to the space under the gemstones.
Step 4. Rinse the piece with water and wipe dry with a clean soft cloth. Don’t use paper: it can leave scratches.

Silver

Sterling silver oxidises naturally by contacting with air, liquids, and skin sebum.
Use a polishing cloth to bring the original silver shade. If the oxidation is too strong, wet the polishing cloth with a silver cleaning solution and wipe the discoloured parts. Don’t soak the pieces in the silver cleaning solution: this can damage parts made of other materials, e.g., pearls, gemstones, enamel, etc. After cleaning, rinse your Jewelry with water to remove the remaining cleaner.

Rhodium plating

Rhodium is a rare hard and chemically inert noble silvery-white metal from the platinum group. We use rhodium plating on all our silver and 14k gold pieces to keep them looking like new.
Rhodium plating protects silver from oxidation. With time, the plating can wear off, and silver begins oxidising. This is normal.
White gold isn’t naturally white, but rather greyish-gold. Traditionally, all white gold Jewelry is rhodium-plated to add beautiful cool-shaded shine.

14k gold

Gold isn’t prone to oxidising. 14k gold is available in a variety of ligatures — alloys that add the necessary hardness and colour. Avgvst gold pieces are typically white or delicate lemon shades. If you notice discoloration of your gold piece, contact us for professional cleaning.
Please keep in mind that metals in the gold ligature can oxidise and cause allergic reactions. If you notice redness where your skin contacts the metal, stop wearing the piece until your skin looks completely healthy. This reaction isn’t likely to happen when you wear that piece again.

Gold plating

A coat of gold applied on sterling silver. Its top layer tarnishes naturally (you’ll see silver underneath). We can’t say how long the vermeil will last: this depends on which body part you wear the piece on and how often.

Gemstones, pearls, and diamonds

We use natural gemstones, unless stated otherwise. A shock can break them, even diamonds, so please remove your Jewelry before exercising or doing hard physical work.

Take your earrings off before going to bed

All existing fastenings can damage skin behind your earlobe. Wipe your earrings’ fastenings from time to time with alcohol wipes and pay attention to the skin condition behind the earlobe.

Returns & Exchanges

You can return your purchase to our store in Berlin at 27 Alte Schönhauser Straße Or, you can send your return by courier. For this please contact our support team at hello@avgvstjewelry.com

Returns Rules

We recommend that you check your purchase for contents, visible defects and transport damage as soon as it is delivered. If you have any complaints, please inform us via email. Our managers will assist you with faulty goods: we will either repair them or provide replacements.

You can return purchases from avgvstjewelry.com within 14 days of receiving them. Please note that we do not compensate for the shipping cost in cases where the return is not due to a quality complaint or our fault.

You cannot return products with engraving or made to order.

If your jewelry breaks due to a production error, you have the right to claim compensation within 2 years from the date of purchase, provided that you have valid proof of purchase. Please note that we reserve the right to decline unreasonable repair requests, returns, and exchanges. If you have any questions regarding repairs, please contact our support team and we will do our best to assist you.