Warranty, Returns and Exchanges

Warranty

WARRANTY

We provide a 2-year warranty for all our jewelry. Please contact our support to find out how you can use this service.

RESTRICTIONS

Warranty does not cover chains and its elements, screw locks as well as mechanical damages of gemstones.

JEWERLY CARE

Avgvst pieces are designed to share your life experiences with you: all the joyful, exciting, moving, and difficult moments to remember. That is why life leaves traces on your Jewelry as well. This is completely normal.

Scratches and metal discoloration can appear as a result of your lifestyle and the shape of a piece: for example, flat parts are more likely to be scratched.

Avoid contact with hard materials to preserve the finish (steel, stone, hard plastics, sand).

Remove your Jewelry before exercising, swimming, going to the sauna, lifting weights, or cleaning your home. We recommend storing your pieces in our signature fabric bag, or in a box in a dark and dry place.

How to clean your Jewelry at home

Gold jewelry

Mix a few drops of mild dish soap with warm water. Soak for 10-15 minutes, gently brush with a soft toothbrush, rinse, and dry with a soft cloth. Avoid abrasive cleaners, ttoothpaste or paper (while wiping) — they can scratch the surface.

Silver jewellery

Sterling silver oxidises naturally by contacting with air, liquids, and skin sebum.

Use a polishing cloth to bring the original silver shade. If the oxidation is too strong, wet the polishing cloth with a silver cleaning solution and wipe the discoloured parts. Don’t soak the pieces in the silver cleaning solution: this can damage parts made of other materials, e.g., pearls, gemstones, enamel, etc. After cleaning, rinse your Jewelry with water to remove the remaining cleaner.

Rhodium plating

Rhodium is a rare hard and chemically inert noble silvery-white metal from the platinum group. We use rhodium plating on all our silver and 14k gold pieces to keep them looking like new.

Rhodium plating protects silver from oxidation. With time, the plating can wear off, and silver begins oxidising. This is normal.

White gold isn’t naturally white, but rather greyish-gold. Traditionally, all white gold Jewelry is rhodium-plated to add beautiful cool-shaded shine.

14k gold

Gold isn’t prone to oxidising. 14k gold is available in a variety of ligatures — alloys that add the necessary hardness and colour. Avgvst gold pieces are typically white or delicate lemon shades. If you notice discoloration of your gold piece, contact us for professional cleaning.

Please keep in mind that metals in the gold ligature can oxidise and cause allergic reactions. If you notice redness where your skin contacts the metal, stop wearing the piece until your skin looks completely healthy. This reaction isn’t likely to happen when you wear that piece again.

Gold plating

A coat of gold applied on sterling silver. Its top layer tarnishes naturally (you’ll see silver underneath). We can’t say how long the vermeil will last: this depends on which body part you wear the piece on and how often.

Gemstones, pearls, and diamonds

We use natural gemstones, unless stated otherwise. A shock can break them, even diamonds, so please remove your Jewelry before exercising or doing hard physical work.

Take your earrings off before going to bed

All existing fastenings can damage skin behind your earlobe. Wipe your earrings’ fastenings from time to time with alcohol wipes and pay attention to the skin condition behind the earlobe.

Returns & Exchanges

You can return your purchase to our store in Berlin at 27 Alte Schönhauser Straße or send it back by courier. To arrange a courier return, please contact our support team at hello@avgvstjewelry.com

Returns Rules

We recommend checking your order as soon as it arrives — for completeness, visible defects, or transport damage. If something seems wrong, please contact us by email. Our team will assist you with faulty items — they can be repaired, replaced, or refunded depending on the case.

You may return purchases from avgvstjewelry.com within 14 days of receiving them. Please note that shipping costs are not compensated if the return is not caused by a quality issue or our mistake.

Items with engraving, custom sizing, or made-to-order pieces cannot be returned.

Items purchased during sales, promotions, or archive events are not eligible for return or exchange, unless the item is defective.

This policy does not affect your statutory rights under applicable consumer law.

If your jewelry breaks due to a production defect, you can request repair or replacement within two years from the date of purchase. A valid proof of purchase is required. We reserve the right to decline unreasonable requests for repairs, returns, or exchanges. If you are unsure whether your case qualifies, please reach out — we’ll do our best to help.